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Our Needs Assessment Service staff assess the needs of people who struggle with daily activities because of a health condition or disability.

We help people identify their individual challenges, goals, and steps needed to achieve these goals.

We then refer our clients to services such as support groups or physiotherapy, and arrange any required in-home assistance.

How we assess needs – We ask lots of questions to find out how our clients are coping physically and emotionally, and to assess how active they are outside of their home.

Assessments can take between 1-2 hours and staff may enter responses directly into a computer.

Services we refer clients to – Staff refer clients to:

  • general practitioners (doctors)
  • occupational therapists
  • physiotherapists
  • social workers
  • dietitians
  • geriatricians, paediatricians, psychiatrists or other medical specialists
  • non-government organisations – eg, brain injury associations, Alzheimers New Zealand and Age Concern
  • home-based support providers – for support with personal care or essential housework
  • respite care providers
  • Supported Independent Living (for young disabled people)
  • Behaviour Support Services (for young disabled people)
  • meals on wheels

Business hours and contact details – The Needs Assessment Service office is open 8.00am to 4.30pm Monday to Friday (excluding public holidays).

Phone (0800) 244 300


281 Queen Street


(03) 539 3976

Other Phone

(0800) 244 300

Open Hours

Monday to Friday - 8am to 4.30pm

281 Queen Street

281 Queen Street, Richmond, New Zealand

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